Refunds and Returns

In the unlikely event you should want to return an item to us we are pleased to offer all customers a 14 Returns Policy excluding personalised items. This means you can return items you’ve purchased from us, so long as you notify us within 14 days of receiving the item(s).  Just contact us and arrange for a return.

Unwanted Items

If you have changed your mind and want to return all or part of your order please contact us within 14 days of receiving your order. We will get in touch to arrange collection or return of the item(s) you do not want to keep.

If you are returning your entire order we will refund any delivery charge you paid as well as the cost of your item(s). However, we will deduct from your refund the cost of collecting the item(s). This cost will be advised when you notify us of your return. This is typically £40 per item for most large items. Please be aware that postage charges incurred by returning your item(s) to us will not be refunded. We will issue your refund within 30 days of your returned items being received back in our warehouse.

Items must be returned unused and in a saleable condition, and packaged in their original packaging or packaging of an equivalent standard. Please take reasonable care of the goods. For further information please read our Terms and Conditions. This does not affect your legal rights.

Delivery Discrepancies

Any delivery discrepancies must be reported as soon as is reasonably possible via email or through the contact us page on our website. Please ensure however that all details regarding your order are included and images if the item has been damaged. This is preferably within 24hrs but must be reported no later than the 14th day after delivery. If packaging appears damaged it is recommended that this is marked on the delivery note before you sign.

Damaged or Faulty Items

If you notice that any of your items are damaged or faulty when you receive your delivery, please refuse the delivery and contact us to arrange re-delivery of a replacement. If you discover after delivery that any items are damaged or faulty, please report this to us as soon as is reasonably possible.

We will contact you to arrange a replacement, send replacement parts or issue a refund. If you choose to receive a refund, we will refund you in full to your original payment method (your payment card or PayPal account), including any delivery charges you paid if your whole order is being refunded. To ensure a swift refund please ensure that all the relevant details are received.

We ask that you do not use the damaged items and that you re-package them in their original packaging wherever possible as if they are found to be used this will impact on the refund you receive.